Shipping policy

At Irina Stamate, we aim to offer a seamless and reliable delivery experience worldwide.

Please review the following Shipping & Delivery policy carefully before placing your order.

1. Shipping Destinations

We currently ship orders to the United States, Europe, and select international destinations.

All shipments are fulfilled from our U.S. headquarters.

We do not ship to P.O. boxes, freight forwarding addresses, or hotels.

2. Processing Times

All orders are processed within 1–2 business days following payment confirmation, excluding weekends and holidays.

During promotional periods, collection launches, or holiday seasons, processing times may be extended.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

3. Shipping Methods and Fees

• United States:

  • Standard Shipping: Complimentary on all orders.

  • Express Shipping: Available at checkout for an additional fee.

   

• International:

  • Shipping fees are calculated at checkout based on destination and shipping method selected.

   

Please note:

• Shipping fees are non-refundable once the order has been dispatched.

• Delivery dates are estimates only and are not guaranteed.

4. Delivery Times

Estimated delivery windows are as follows:

• United States: 2–5 business days

• Europe: 5–8 business days

• Rest of World: 7–10 business days

Delivery times are provided as a guide and may vary based on carrier delays, customs processing, and external factors beyond our control.

We are not liable for any delays caused by carriers, customs authorities, or force majeure events such as natural disasters or strikes.

5. Customs Duties, Taxes, and Import Fees

For shipments outside the United States:

• We offer Delivered Duties Paid (DDP) shipping for all international orders. This means duties and taxes are included in your shipping cost — no additional fees due on delivery.

• Customs duties and taxes are non-refundable, even in the case of returned merchandise.

If a customer makes a return, they remain responsible for:

• Original shipping costs

• Return shipping fees

• All applicable customs duties and taxes

6. Risk of Loss and Title

All products are sold under a shipment contract.

Risk of loss and title pass to the customer upon our delivery of the order to the carrier.

We are not responsible for lost, stolen, or delayed shipments after handoff to the carrier.

All shipments require a signature upon delivery for security reasons.

If you are unavailable at the time of delivery, it is your responsibility to arrange re-delivery with the shipping carrier.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete at the time of order placement.

We are not responsible for:

• Packages delivered to incorrect or incomplete addresses provided by the customer.

• Reshipment costs due to incorrect address information.

Once an order is processed, changes to the shipping address cannot be guaranteed.

8. Delivery Issues

In the rare event that your package is lost, delayed, or arrives damaged:

• Contact us immediately at clientcare@irinastamate.com.

• We will assist you in opening a claim with the shipping carrier.

• Please note that investigations and reimbursements are subject to the carrier’s policies and timelines.

We do not assume responsibility for the final outcome of carrier investigations.

9. Multiple Shipments

In some cases, your order may be fulfilled in multiple shipments based on inventory availability.

You will not incur additional shipping fees for split shipments.

10. Important Notices

• Shipping and delivery times are estimates, not guarantees.

• Customs clearance procedures may cause delays beyond the estimated delivery timeframes.

• We are not liable for carrier disruptions, customs holds, weather delays, or global events impacting logistics.