All Irina Stamate shoes are handcrafted in Italy by expert artisans, using only premium materials and meticulous techniques passed down through generations.

Our shoes generally run true to size. We recommend ordering your usual European size. If you are between sizes, we suggest sizing up for the perfect fit.

Yes. We proudly offer complimentary standard shipping worldwide. Express shipping options are also available at checkout for faster delivery.

• Standard: 5–10 business days depending on destination.
• Express: 2–5 business days depending on destination.
  
  Please note that delivery times may vary due to customs procedures or external courier delays.
  

International orders may be subject to customs duties, import taxes, and brokerage fees upon arrival. These charges are the responsibility of the customer and are non-refundable in case of returns. We recommend checking your country’s import policies for more information.

Yes, we accept returns within 14 days of delivery. Items must be unworn, tried only on carpeted surfaces, and returned in their original packaging (including dust bags, shoe box, and tissue paper).

For full details, please refer to our Refunds & Returns policy.

Please contact our Client Care team at clientcare@irinastamate.com. We will provide you with return instructions and assist you through the process. Return shipping costs are the responsibility of the customer unless the item is defective.

Every item undergoes a strict quality control inspection before shipping. However, if you receive a damaged or defective product, please contact us within 48 hours of delivery with photographs of the issue.

We will assist you with an exchange or resolution.

We strive to process orders quickly.
If you need to make changes or cancel your order, please email us at clientcare@irinastamate.com as soon as possible.
While we cannot guarantee modifications after confirmation, we will do our best to accommodate your request.

Select limited editions or new collections may be offered as pre-orders. If you purchase an item on pre-order, the estimated shipping date will be noted on the product page. You will be charged at the time of order to secure your pair.

For assistance with sizing, orders, shipping, or any other inquiries, please reach out to us at: clientcare@irinastamate.com

We are happy to assist you.

You can contact us through our contact page! We will be happy to assist you.